Refund Policy

Unused credits

If you haven't used any credits from a purchase, you can ask for a full refund within 14 days of buying. Email support@photoadigital.com with the email on your account. Card refunds go back through Paddle to your card. Mobile money refunds go to the number that paid, within 10 business days.

Used credits

Credits spent on generating or editing products are not refundable, because the work has been done and the files delivered. This doesn't affect any rights you have under the consumer law of your country.

Failed generation

If a product doesn't finish generating, its credits return to your balance automatically. If a section edit fails, its credit is returned too.

Quality problems

If a finished product has a serious fault, such as missing sections or files that won't open, contact us within 14 days. We'll fix it, regenerate it or return the credits.

Monthly plans

You can cancel any time in your account. Your plan stays active until the end of the month you paid for, and the credits you received stay in your balance. If you cancel within 14 days of your first payment and haven't used that month's credits, you can ask for a full refund.

Card purchases are sold by our reseller Paddle.com, and Paddle's buyer terms also apply.

Chargebacks

Please contact us first. If a payment is reversed, the credits from it are removed from your balance.